Shipping & Returns

SHIPPING POLICY

All orders are shipped within 48 hours Monday – Friday 8am – 5pm.

We use the following carriers to deliver our orders: USPS

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

RETURNS, REFUNDS AND EXCHANGES POLICY

How To Return An Item Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase. 1. Please email orders@shanehipps.com to request a refund 2. Mail your returned item to: Lantern, Inc. 401 Hall St. SW, STE: 231, Grand Rapids, MI 40503 3. Include in your package a signed letter stating the reason for your return and the original receipt.

RETURN EXCEPTIONS

Some items can not be returned if they are opened. These include DVDs.  Digital downloads are also non refundable.